Some customers see their plan downgrade to free

Incident Report for Joy Loyalty

Resolved

Shopify forced the migration to the new Dev Dashboard and we need to migrate to the new Shopify-managed installation flow, which is quite risky. Only 5 customers encountered this error, and we implemented the fix and rectified the plan situation.

Posted Oct 03, 2025 - 03:08 UTC

This incident affected: Joy Management Portal.