There has been report about POS extension sometimes does not load customer balance. We are actively investing it.
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Monitoring - A fix has been implemented and we are monitoring the results. We updated the POS extension to Shopify latest standard to make sure there is no more disruption
Apr 08, 2026 - 05:14 UTC
Apr 08, 2026 - 05:14 UTC
Update - We are continuing to investigate this issue.
Apr 03, 2026 - 16:57 UTC
Apr 03, 2026 - 16:57 UTC
Investigating - We are currently investigating this issue.
Apr 03, 2026 - 16:57 UTC
Apr 03, 2026 - 16:57 UTC
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Welcome to Joy Loyalty home for real-time and historical data on system performance.
Joy Management Portal
Operational
Joy Storefront
Operational
Joy REST API
Operational
Joy Shopify Extensions
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.