Many of our customer encountered error cannot connect their Klaviyo account

Incident Report for Joy Loyalty

Resolved

Many of our customer cannot connect their Klaviyo account; once connected, it is disconnected again. All previous connected integrations are working properly, but the newly-integrated connection encounters this issue. We fixed this issue and merchants who could not connect need to connect again.
Posted Nov 16, 2025 - 17:00 UTC