The discount redemption issue has been fully resolved. Customers can now redeem their loyalty points for discounts normally. Thank you for your patience.
Posted Dec 17, 2025 - 02:56 UTC
Monitoring
A fix has been deployed. We are monitoring the system to ensure discount redemption is working correctly for all customers.
Posted Dec 17, 2025 - 02:45 UTC
Identified
We have identified the root cause of the discount redemption issue. Our engineering team is working on a fix.
Posted Dec 17, 2025 - 02:30 UTC
Investigating
We are currently investigating an issue affecting discount redemption. Some customers may experience errors when redeeming points for discount codes.