All Systems Operational

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Welcome to Joy Loyalty home for real-time and historical data on system performance.

Uptime over the past 90 days. View historical uptime.
Joy Management Portal ? Operational
90 days ago
100.0 % uptime
Today
Joy Storefront ? Operational
90 days ago
100.0 % uptime
Today
Joy REST API ? Operational
90 days ago
100.0 % uptime
Today
Joy Shopify Extensions ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 18, 2025
Widget showing blank on storefront
Resolved - The issue has been resolved. The widget is now displaying correctly on all stores.
Sep 18, 16:00 UTC
Investigating - We received reports that the widget is not displaying (appears blank) on storefronts. Disabling the widget restores normal display. Our engineering team is investigating the root cause.
Sep 18, 15:30 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025

No incidents reported.

Sep 10, 2025

No incidents reported.

Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025
Shopify POS UI cannot redeem more than 1 point for dynamic program
Resolved - This incident has been resolved.
Sep 6, 11:46 UTC
Investigating - We upgraded our POS ui version to the latest Shopify UI 2025-07 and encountered some compatibility issues. We reverted the upgrade to ensure more testing before rolling out again.
Sep 6, 11:46 UTC
Sep 5, 2025

No incidents reported.

Sep 4, 2025
Admin portal cannot be accessed
Resolved - We updated our cloud function version. All other functions are fine. The admin portal cannot be loaded for 30 minutes. We implemented the fix and it should be working now.
Sep 4, 04:49 UTC
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